OpenClaw Function and AI Agent Plan Service

1.Collection of Personal Information

The AI Agent Plan Service relies on OpenClaw to provide services. When you agree to enable the AI Agent Plan Service and you initiate conversations, submit instructions, or upload content on OpenClaw (which is hosted on the AI Hub), we may collect and process billing-related information. Specifically, to implement billing by "number of calls" and verify your entitlements, we may record the number of calls, timestamps, order/transaction serial numbers, and other necessary information (excluding your complete payment information on third-party payment channels), and store it on our cloud servers solely for the purpose of providing the service to you and handling after-sales issues.

Please note: OpenClaw is deployed locally within the AI Hub. Regardless of whether you enable the AI Agent Plan Service, when you use the OpenClaw function, OpenClaw will collect the information you provide.

Information you actively provide while using the AI Agent Plan Service, such as conversation/instruction content (text) and content you actively upload/provide (such as images, audio, files, etc., depending on feature support), will be transmitted through an encrypted channel to the cloud servers of a third-party model service provider for processing, and the processing results will be returned to your OpenClaw for display and use. The above content may contain personal information of you or third parties, and may even include information of minors. Please provide such information with caution.

2.Transmission, Use and Storage of Personal Information

Your conversation history, uploaded content (if any), and generated results are stored entirely on OpenClaw, and are used to provide you with functions such as viewing history, troubleshooting, billing verification, and security risk control. You can view, download, or delete relevant information according to the functions provided by OpenClaw.

Third-party model service providers will process relevant data in accordance with their applicable user agreements and privacy policies. We will require our partners to adopt security measures no less than industry standards to protect data, and to transmit and process data only to the extent necessary to provide the AI Agent Plan Service.

To optimize user experience, we may collect instruction content (text) that you actively provide and the processing results returned by OpenClaw. After strict anonymization (ensuring that it cannot be linked back to you), this data may be used for model reinforcement training. Such content will be stored on the cloud server for a period of 30 days, after which it will be permanently deleted through an automatic TTL (time-to-live) cleanup mechanism.

3.Withdrawal of Consent

We fully respect your data rights. If you need to cancel the AI Agent Plan Service or stop the collection of corresponding personal information, please stop using the AI Agent Plan Service and cancel your subscription. We will no longer collect or process your information in the manner described in this notice. When you choose to (re)use the AI Agent Plan Service, you will be deemed to have accepted and acknowledged this notice, as it is a necessary prerequisite for us to provide this service. If you need to stop the OpenClaw function from collecting corresponding personal information, please stop using the OpenClaw function and delete all scheduled tasks set on OpenClaw. For information stored locally on OpenClaw, you can delete it manually.

If you have any questions about our services, you may contact us at the following email address: privacy@switch-bot.com