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1 year
warranty

Pair with SwitchBot Lock passcode or Touch ID entry.

Set up and connect to your SwitchBot Lock via Bluetooth.

Choose from 4 types of passcode.

1. Permanent Passcodes
2. Temporary Passcodes
3. One-time Passcodes
4. Emergency Passcodes

Use SwitchBot NFC Card(included in the package) to unlock instantly.

Share passcodes via our app.

Durable and Secure.

Customer Reviews

Based on 27 reviews
85%
(23)
15%
(4)
0%
(0)
0%
(0)
0%
(0)
S
Simon Bullock
Fantastic Keypad

Great integration with the app which allows you to unlock the door (with the switchbot lock) using a permanent code, or time sensitive temporary code for visitors should you need that. Great with the switchbot card which I use the most. Fast response time - top product. I would highly recommend A****

M
MLADEN ŠAFRANKO

SwitchBot Keypad

T
TW
Great device

The Keypad Touch is just as described. It works well and connects quickly, making it very convenient to lock and unlock my door.

D
Derrick Lee

SwitchBot Keypad

G
Gustavo Paz

Great!!

Terms and Conditions:

Items directly purchased from us.switch-bot.com can be returned in 30-days for a full refund or exchanged under the following circumstances:

1. Missing, Damaged, or Wrong Items.

Please inspect your order as soon as you receive it. We always do our best to deliver your order in an efficient manner and strive to make sure your orders are complete and undamaged. If in the unlikely event your order is missing, incorrect, or damaged, please contact us immediately.

2. Malfunction or Serious Product Quality Issues.

Please read the Manual first before you set up and use your product. In the meantime, you can refer to the FAQ page of our official website or ask for assistance via “Feedback” via the SwitchBot App. If you have encountered malfunction or product quality issues that affect the use of your product, please contact us within 30 days of receipt of shipment.

3. If your product is unopened you are eligible for a return or refund.

Other Notes:

1. 30 day Return Policy: If you do not like/are not satisfied with an item within 30 days of receiving it, you can return the item for a refund or an exchange providing it is in a perfect and resalable condition. Products must be returned in the condition they were received in. If products show evidence of installation or user abuse, or are not in a resalable condition when returned, then the user will not be eligible for a refund or exchange. Should you with to make a refund or exchange, you will be liable for return postage costs.

2. Any item that is damaged through customer misuse or missing parts due to customer tampering cannot be returned or refunded.

3. If customers choose the wrong rail model subjectively, we will not provide any return or exchange service after this 30-day period has expired.

4. Before returning an item, please make sure that you contact our returns team at support@wondertechlabs.com,this helps us to make sure your return is received in a safe and timely manner. Should you fail to notify us of a return being made,SwitchBot will not be held accountable for loss of stock and/or losses incurred due to negligence when in transit.

5. For non-quality-related warranty claims,the buyer will be responsible for all shipping costs.

6. In case warranty info is different on product packages, web store pages, and legal requirements, the longest period applies.

Return and Refund Procedure:

1. If you are looking to apply for a return or refund,please email the following information to support@wondertechlabs.com, we will send a confirmation email to you within 3 business days of your request.
*Order ID
*A description of the reason for your return
*A video/image that explains the issue

2. We will confirm if the package is unopened or not, and will supply a return address to customer.

3. Customer will then send back the package and device.

4. Customer must then provide a tracking number for their delivery.

5. Our processing centre will confirm there are no issues with the return.

6. Refund will be processed.

Note:
The time it takes for products to be sent back to our warehouse varies and may take up to as long as 1 month. Our warehouse accepts returns every two weeks . If you find that your return has not been processed according to your expectations, we would ask that you please wait patiently; (our warehouse is located in three places: the United States, United Kingdom and Europe), and we will deal with your return as fast as we can.

The following content should help solve some frequently asked questions regarding our refund policy.

How can I cancel my order?

You can cancel your order within 12 hours of order placement, if your order has been submitted for more than 12 hours it cannot be canceled unless it hasn't been shipped out yet. Note: Please allow us 24 hours to fully process orders, if you do not receive a tracking number in more than 72 hours please contact us at support@wondertechlabs.com

Question: 
How many digits can the SwitchBot Keypad set to its passcode?
Answer: 

The SwitchBot Keypad can set a password of at least 6 digits and at most 12 digits.

 

Question: 
Can I use an NFC card from other brands to work with SwitchBot Keypad?
Answer: 

Currently, only the SwitchBot NFC Card that comes with the Keypad can work with it. An NFC card from other brands does not support SwitchBot Keypad.

 

Question: 
Can the Keyboard be installed outdoors?
Answer: 

SwitchBot Keypad can be installed outdoors. It has a waterproof level up to IP65.

Here is the information on the working environment for the SwitchBot Keypad.

Working Temperature: -25 ℃~ 66 ℃

Working Humidity: RH10%~90% (non-condensing)

 

Question: 
How long can the Keypad's battery last?
Answer: 

This depends on how many times and how frequently we operate the Keypad.

 

Here are some situations for our reference.
If one person uses the Keypad, it can satisfy for 3 years of use with 3-time of unlocking per day.
If three people use the Keypad, it can satisfy for 2 years of use with 3-time of unlocking per person per day.

 

Question: 
What is the battery type for the SwitchBot Keypad and what is its capacity?
Answer: 

To maintain normal operation, the SwitchBot Keypad requires 2 pieces of CR123A batteries. Each CR123A battery has 1500mAh for capacity.

 

Question: 
How many types of Switchbot Keypad are there? What's the difference?
Answer: 

Currently, there are two kinds of smart keypads in the SwitchBot KeyPad produce line. They are SwitchBot Keypad and SwitchBot Keypad Touch.

 

Customer Reviews

Based on 27 reviews
85%
(23)
15%
(4)
0%
(0)
0%
(0)
0%
(0)
S
Simon Bullock
Fantastic Keypad

Great integration with the app which allows you to unlock the door (with the switchbot lock) using a permanent code, or time sensitive temporary code for visitors should you need that. Great with the switchbot card which I use the most. Fast response time - top product. I would highly recommend A****

M
MLADEN ŠAFRANKO

SwitchBot Keypad

T
TW
Great device

The Keypad Touch is just as described. It works well and connects quickly, making it very convenient to lock and unlock my door.

D
Derrick Lee

SwitchBot Keypad

G
Gustavo Paz

Great!!